1.Q:How long can I get the price? A:We usually quote within 4 hours after we get your inquiry (Except weekend and holidays). If you are urgent, please click on the business card below send us an inquiry or send trade message anytime.
2.Q:What is your MOQ? A: With regular packaging, we support small quantities for your use&test the market.
3.Q:What is the warranty of the products? A:Regarding the warranty, we can provide 6-12 months warranty. That means we can send you a certain number of products in next order same as the defective ones
4.Q:What is your lead time? A: It depends on the order quantity and the season you place the order. Usually, we can ship within 7-15 days for small quantities and about 30-40 days for large quantities.
5.Q:What is your payment term? A:Payment can be done via T/T, western union, or PayPal, escrowing security order payment on Alibaba.
6.Q:What is the shipping method?
A: It could be shipped by sea or by express(EMS, UPS, DHL, TNT, FEDEX). Please confirm with us before placing orders
7.Q:Does OEM&ODM available for your company? A: Yes, we support printing our client LOGO and help do some artwork if needed.
8.Q:Which port or airport the goods will be shipping from? A: Usually from Guangzhou, China. It depends on the areas our clients come from. Some may ship from our abroad warehouse, like the U.S.A.Some may ship from our distributor in the local area.
9.Q:Is the sample free of charge? A：Purchasing samples separately is not free. If the customer continues to order in bulk after purchasing the sample and testing is satisfied, we can deduct the cost of the customer's purchase of the sample from the payment for the subsequent order, which means that the customer who has purchased the sample will be free of charge when he orders the sample again.
